Refund Policy
Last updated: October 7, 2026
1. Free plan
Findest has a free tier with no payment involved, so there's nothing to refund there — start on Free at any time.
2. First-time purchase: 14-day money-back guarantee
If you subscribe to Pro, Business or a Teams plan for the first time and it isn't right for you, email us within 14 days of your first payment and we'll refund it in full, provided the plan hasn't been used substantially (as a guide: fewer than 20 documents filed, or the equivalent light use of the feature you upgraded for). This guarantee applies once per person, to your first paid period.
3. Renewals and later periods
Subscriptions renew automatically at the end of each billing period (monthly or annual) unless cancelled first. We don't offer refunds for a period that has already started or renewed — that's why you can cancel at any time from your Plan dashboard and keep access until the end of the period you already paid for, instead of losing it immediately. There is no partial refund for cancelling mid-period.
4. Upgrades and downgrades
When you change plan, the amount to be charged is shown at checkout before you confirm. Changing plan does not by itself generate a refund of the period already paid.
5. Exceptions
Outside the guarantee above, we'll also refund you if:
- You were charged due to a billing error on our part (e.g. duplicate charge, wrong amount).
- The Service was materially unavailable to you for an extended period due to a fault on our side.
We evaluate these case by case — email us and explain what happened.
6. How refunds are processed
All payments are processed by Stripe, our payment processor and merchant of record. Approved refunds are issued through Stripe back to your original payment method, and can take a few business days to appear depending on your bank or card issuer.
7. How to request a refund
Email hello@findest.site with the email address on your account and the reason for the request. We aim to respond within 2 business days.
8. Your statutory rights
Nothing in this policy limits any right to withdrawal, refund, or guarantee that applies to you by law as a consumer in your country of residence, including EU/Spanish consumer protection rules, which take precedence over this policy where mandatory.