FAQ

Everything people
usually ask us.

Privacy and security

What we see, and what we don't.

Do you have access to my email?

Connecting Gmail gives Findest read-only access to find attachments that match your rules. Mail that doesn't match is never stored, and you can revoke access at any time from Connections or your Google Account.

What exactly does Findest see in my cloud storage?

On Google Drive, only the folders you pick yourself in Google's own picker. On OneDrive and Dropbox, read and write — that's what lets our folder browser show your real folder tree and file into folders you already have, instead of confining you to an app-only folder. Full details here.

Where are my documents stored?

The final destination is your own cloud. Findest keeps a temporary copy in private storage hosted in the European Union so it can retry if something fails, with per-user isolation at the database level. You can delete it from your dashboard at any time.

Can I delete my account and all my data?

Yes, from Settings. Deletion cascades: documents, rules, connections, and history all disappear with the account, nothing is left behind.

Product

How it classifies, and what it supports.

What if the AI gets the document type wrong?

If none of your rules match the label the AI assigned, the document doesn't get filed anywhere: it's marked as no rule matched in your History so you can review it and decide yourself. Every document also records why none of your rules fitted.

What file formats does it support?

PDF, images (JPG, PNG, WEBP, HEIC), and plain text and CSV files, up to 25 MB per attachment. Scanned PDFs and photos of documents work too: the model reads the image, not just the text.

Can I use other cloud services besides Google Drive?

Yes. Besides Google Drive, Findest files directly to Microsoft OneDrive and Dropbox. You can connect several at once and choose which one each rule files to. See how rules are written.

What language do I write rule labels in?

Whichever you like. The AI already recognizes concepts like invoice, payslip, or contract exactly as you write them, with no fixed list of categories required.

Account and billing

Plans, payments, and changes.

What's the difference between the plans?

Mainly, how many active rules and how many files per month. Free includes 2 rules and 30 files; Pro, 15 rules and 500 files; Business, both unlimited. See the full comparison.

Can I cancel whenever I want?

Yes, no minimum commitment, right from your Plan dashboard. You keep access until the end of the period you already paid for.

Still have questions?

Try it, it's free.

The best way to answer everything else is to see it in action.